MSTR provided WerkSaam Westfriesland, a leading work and income organization, with a tailored AI solution. This innovation automates the entire conversation documentation process between consultants and citizens, resulting in monthly savings of over 1,000 hours and drastically reducing the administrative burden on municipalities.
WerkSaam Westfriesland connects job seekers with employment opportunities and income support services in the municipalities of Drechterland, Enkhuizen, Hoorn, Koggenland, Medemblik, Opmeer, Stede Broec, and Zwaag. The organization plays a crucial role in matching job seekers with vacancies and providing essential support to citizens who need help navigating the labor market. Countless conversations and many reports and documents are drafted daily.
Challenge
The main challenges that this AI solution addresses lie in the time-consuming and error-prone administrative processes surrounding conversations between consultants and citizens. Municipalities are faced with:
High workload: Consultants spend a lot of time on taking minutes, processing, and drafting reports after each conversation.
Long waiting times: Due to inefficiencies in the administration, tasks accumulate, leading to longer wait times for citizens.
Intensive pre- and post-processing: Each individual conversation requires preparation, making active notes during the conversation, and time-consuming post-processing including reference materials and formal reporting.
Solution
The AI solution offers an automated system that streamlines the entire workflow of conversation documentation and relieves consultants by up to an hour per conversation. The core of the solution consists of three steps:
Convert audio to text with speakers: Our application records conversations and accurately converts the audio into text, automatically recognizing and labeling the different speakers.
Convert transcripts into structured data: The raw transcripts are then processed by the AI technology and transformed into structured, usable data. This means that important information, decisions made, concrete action points, and relevant facts are identified, extracted, and logically organized.
Convert structured data into Word reports: Finally, this structured data is automatically converted into a ready-made Word report. This eliminates the need for manual typing, ensures consistent, complete reports, and makes the documentation immediately ready for use.
This automated system not only provides significant time savings but also increases the efficiency, accuracy, and quality of administrative processes within municipal services.
