As a claims adjuster or occupational expert, you are daily involved in complex processes and the vast amount of information that needs to be processed. An important part of this is the communication with the parties involved, from expert assessments to client conversations. These discussions contain essential information, but capturing and processing it is often time-consuming and error-prone. MSTR and QCI Insurance introduce an AI solution for claims handling that addresses this challenge: an advanced speech recognition software that converts conversations into detailed and accurate reports in just a few minutes.
QCI Insurance, a recognized expert in the settlement of personal injury claims, focuses on auditing, research, and process optimization, with the mission of connecting parties for progress in personal injury processing. This strategic collaboration enhances the value of our AI solution for the claims adjustment industry.
What exactly is the Savi app?
Savi is an innovative app specifically developed for claims adjusters and occupational experts. Essentially, Savi is a powerful combination of advanced speech recognition and AI technology that automatically converts your conversations into professional, structured reports.
The core of the Savi app:
Speech recognition and transcription: Savi captures your conversations and converts speech into text.
Speaker analysis: The software recognizes different speakers and can even accurately capture what is being said in noisy environments.
AI-driven report generation: AI processes the transcription and creates a structured, clear report.
Custom templates: Reports can be fully tailored to your specific working method and requirements.
Unlike generic dictation apps, Savi is specifically designed for the context of claims adjusters and occupational experts, with knowledge of the specific terminology and reporting requirements of the field.
How does automatic reporting with speech recognition work?
The technology behind Savi is advanced, but its use is surprisingly simple. Let’s look at how the process works step by step.
Recording a conversation with claims adjuster recording
Start the Savi app before you begin a client conversation, expertise, or research. The app records the conversation through the microphone of your smartphone, tablet, or computer. You just need to conduct your conversation as you normally would.
Our software uses speaker diarization, an advanced technique to determine "who spoke when". With this technology, the audio is accurately divided into speaker changes, with each segment receiving a label based on the speaker. This approach generates highly accurate transcriptions, even in noisy environments.
Automatic transcription
Immediately after your conversation, Savi begins transcribing the recording. The advanced speech recognition converts the spoken words into text, while the app:
Differentiates and labels various speakers
Correctly recognizes specialist terminology
Filters noise and background sounds
Interprets nuances in speech (such as pauses and intonation) accurately
AI-driven report generator for automatic reports
Now the true power of Savi comes to the forefront. The AI technology:
Analyzes the transcription for key points
Structures the information into logical sections
Identifies essential details and action points
Summarizes longer passages where necessary
Generates a professional report according to your own template
AI models then process the conversation and create a clear summary, identifying and generating the key points, action items, and relevant details. This AI technology organizes the information into a structured report that is automatically generated and ready for use.
Refining and finalizing the report
Within minutes, you will receive a fully drafted report that you:
Can check for completeness
Can adjust or enhance for specific purposes if needed
Can share immediately with relevant parties
Can save in your own systems
With personalized templates for different types of conversations (such as expert discussions, client interactions, and negotiations), you capture precisely the relevant information for each situation. This flexibility saves valuable time, increases consistency in documentation, and ensures that responsible parties always have the right information.
The end result is a detailed, professional claims report or occupational expert report ready for use, without hours of typing.
The advantages of Savi
As a claims adjuster or occupational expert, you are constantly engaged in gathering information, assessing situations, and preparing claims reports. Savi offers concrete benefits that are directly noticeable in your daily work:
More efficient claims assessment
With Savi’s automatic reports, you save valuable time during assessments. Since your conversation is recorded, you can fully concentrate on the inspection and discussion with the involved parties without continuously taking notes.
More accurate claims reports
The reporting software for insurance ensures that no relevant detail is lost. Where important information can be overlooked in manual notes, Savi captures the entire conversation, resulting in complete and accurate reports.
Faster claims handling
By saving time on preparing claims reports, you can handle more claims in less time. This not only increases your efficiency but also improves service to policyholders who receive clarity more quickly.
Reduction of administrative burden
The speech recognition for claims adjusters and occupational experts takes a significant part of the administrative burden off. Automating the reporting means less time behind the desk and more time for valuable client contact.
Custom reports
MSTR offers customization in the format and content of reports. Reports can be tailored to the house style and specific requirements of your organization. This ensures professional and consistent reporting that seamlessly fits your workflow.
User-friendly app and integration
The application is available as a user-friendly web application and mobile app, accessible from any smartphone, tablet, or computer. MSTR also offers white-label solutions, where the app can be fully branded with your own logo and house style.
Security and compliance
MSTR places great importance on data security and privacy. The application operates in a secure cloud environment and complies with all relevant laws and regulations, including:
Your data is not shared with third parties and is not permanently stored anywhere, guaranteeing maximum data protection.
Implementing Savi into your workflow
The transition to a speech-driven reporting app might require some adjustment at first, but Savi is designed to seamlessly integrate into your existing workflows. Here’s how to successfully implement Savi:
1. Customization for your situation and systems
Savi is not a one-size-fits-all solution. The app can be tailored to your specific:
Reporting formats and templates
Terminology and jargon
Work processes and workflow
Integration with existing systems
This ensures that your reports are automatically stored in the right place and immediately available for relevant parties.
2. Step-by-step implementation
A successful transition to automatic reporting often works best in phases:
Pilot phase: Start with a small group of users testing Savi alongside existing methods.
Evaluation and adjustment: Gather feedback and adjust the configuration as needed.
Wider rollout: Implement Savi for the entire team, with adequate training and support.
Monitoring and optimization: Continually evaluate usage and fine-tune settings.
3. Support during implementation
MSTR provides extensive support for the implementation of Savi:
Guides and instructional videos
Support for technical questions
Periodic updates and improvements
The future of automatic conversation reporting
In the claims adjustment industry, we see the software for automatic conversation reporting as the new standard for efficient and accurate information processing. Through time savings, lower administrative costs, higher quality in documentation, and faster claims handling.
But the impact of this technology extends far beyond the claims adjustment industry.
In the construction and real estate sector, it provides efficient documentation of meetings and technical specifications.
Legal and financial professionals benefit from accurate transcriptions and faster document generation.
Government institutions achieve transparent reporting and streamlined processing of citizen communication.
This versatile applicability makes our AI solution valuable for any organization where conversations contain crucial information. The outcome: increased productivity, better accuracy, and maximum efficiency in information processing processes.
Curious about the possibilities for your organization?
Whether it’s about claims processing, policy administration, customer service, or other manual processes, we go beyond just software. Our experts analyze your company’s workflow and develop suitable AI solutions together with you. Together, we discover how AI improves your business and creates new opportunities.
Experience the power of AI speech recognition
Are you ready to experience the benefits of automatic reporting in practice?
Request your free Savi demo today →
Frequently Asked Questions (FAQ)
How does speech recognition work in the claims adjustment industry?
Our speech recognition software is specifically trained on the jargon and terminology of the insurance sector. The system automatically recognizes important terms, amounts, and damage details, even in noisy environments or with different accents.
How long does it take for a conversation to be converted into a report?
Most conversations are processed and converted into a structured report within minutes, depending on the length and complexity of the conversation.
Is the software suitable for all types of conversations in claims adjustment?
Yes, the software can be tailored for different types of conversations, from initial claims reports to expert visits and telephone follow-ups.
How are personal data protected?
We use advanced PII detection and anonymization technology to automatically recognize and remove or replace all personal data, fully in line with GDPR requirements.
Can we customize the reporting templates ourselves?
Absolutely. You can create fully personalized templates that fit your specific workflows, documentation requirements, and house style.
How long does it take to implement the tool?
This depends on the complexity of the desired customizations and integrations, but typically a basic implementation can be completed within a few weeks.
How are updates and new features rolled out?
We continuously work on improvements and new features. Updates are rolled out in consultation, ensuring users experience minimal disruption.
Can the tool run on location (on-premise) instead of in the cloud?
By default, the tool runs in a secure cloud environment. An on-premise implementation is negotiable but often requires extra customization and resources.
What languages does the tool support?
Currently, we support Dutch and English (and possibly 138 other languages by arrangement) for speech recognition and reporting.
What happens if I no longer want to retain transcripts or data?
We adhere to a retention period according to applicable privacy legislation (GDPR/AI Act). You can choose to delete data earlier or have it automatically cleaned up.
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